Short Pump Town Center FAQs
GENERAL INFORMATION
Short Pump Town Center’s hours are Monday–Saturday from 11AM–8PM and Sunday from 11AM–6PM.
Short Pump Town Center’s phone number is 804.364.9500.
Short Pump Town Center’s address is 11800 W. Broad St., Richmond, VA 23233.
The exit you take to get to Short Pump Town Center is Exit 64 W Broad.
Short Pump Town Center is located in Henrico.
No, Short Pump Town Center does not support mall walkers.
You can find job openings for Short Pump Town Center by visiting www.shortpumptowncenter.com/en/jobs.
Yes, pets are allowed at Short Pump Town Center, but dogs only.
Yes, backpacks are allowed at Short Pump Town Center.
The smoking policy at Short Pump Town Center is no smoking on the property.
No, scavenger hunts are not allowed at Short Pump Town Center.
No, Short Pump Town Center does not have information about area hotels and the surrounding area.
No, Short Pump Town Center does not have information about local attractions.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Short Pump Town Center are located on the first floor, behind Vineyard Vines and behind PANDORA, and on the second floor, at the clubhouse.
The family restrooms at Short Pump Town Center are located on the first floor, behind PANDORA, and on the second floor, at the clubhouse.
The Baby Care lounges at Short Pump Town Center are located on the first floor, behind PANDORA, and on the second floor, at the clubhouse.
Yes, there is a place dedicated to nursing at Short Pump Town Center in the family restrooms located on the first floor behind Pandora and on the second floor at the Clubhouse.
The general seating areas at Short Pump Town Center are located in the Main Plaza.
SERVICES
Yes, Short Pump Town Center has Children’s Play Area on the first level in the Main Plaza and on the second level in the clubhouse.
No, there are no children’s activities at Short Pump Town Center.
No, there are not designated drop-off or pick-up locations for rideshare at Short Pump Town Center.
No, there is not a movie theater at Short Pump Town Center.
No, there is not a farmers market at Short Pump Town Center.
No, there is not a dog park at Short Pump Town Center.
No, there is not a carousel at Short Pump Town Center.
No, there are not electric scooters at Short Pump Town Center.
No, there are not massage chairs at Short Pump Town Center.
No, gift wrapping services are not available at Short Pump Town Center.
The lawn at Short Pump Town Center is located in the Main Plaza.
Yes, curbside pickup is available at Short Pump Town Center, located in the North East Parking lot near Hyatt House.
No, there are no shuttle services at Short Pump Town Center.
Yes, Short Pump Town Center offers jump starts; please contact Security at 804.495.7494.
The lost vehicle protocol at Short Pump Town Center is to please contact Security at 804.495.7494.
The towing protocol at Short Pump Town Center is handled as needed, prompted by Mall Management.
No, Short Pump Town Center does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Short Pump Town Center.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Short Pump Town Center at Cheesecake Factory, Firebirds, Bakers Crust, California Pizza Kitchen, Lehja, Casa Del Barco, Maggianos, and Chick-Fil-A.
Yes, Short Pump Town Center has options for group dining at Maggianos, Perrys Steakhouse & Grill, Coopers Hawk, Casa Del Barco, Texas De Brazil, and The Boathouse.
PARKING & VALET
Yes, there is local parking at Short Pump Town Center.
No, it is free to park at Short Pump Town Center.
No, valet parking is not available at Short Pump Town Center.
No, there are no electric car charging stations at Short Pump Town Center.
SECURITY
You can contact mall security at Short Pump Town Center by calling 804.495.7494; they are located on the first floor in between Sunglass Hut and PANDORA.
The lost and found at Short Pump Town Center is in the Security Office, located on the first floor in between Sunglass Hut and PANDORA.
Yes, Short Pump Town Center offers safety escorts; please contact the security office at 804.495.7494, located on the first floor between Sunglass Hut and Pandora.
Yes, Short Pump Town Center offers police assistance via security; please contact the security office at 804.495.7494, located on the first floor between Sunglass Hut and Pandora.
Yes, Short Pump Town Center offers medical assistance via security; please contact the security office at 804.495.7494, located on the first floor between Sunglass Hut and Pandora.
AMENITIES
No, wheelchairs are not available to rent at Short Pump Town Center.
No, strollers and/or double strollers are not available to rent at Short Pump Town Center.
The elevators at Short Pump Town Center are located in the Main Plaza directly outside L’Occitane, outside Draftcade, behind the train station, behind Sephora, and behind Build-A-Bear
Yes, charging stations are available at Short Pump Town Center which are located on the second level, at the clubhouse.
There are no ATMs at Short Pump Town Center.
No, there no FedEx, UPS, or USPS drop off locations at Short Pump Town Center.
Yes, there are multiple bike racks at Short Pump Town Center. The bike racks are located on the first floor at Chick-fil-A and at Franco’s. On the second floor, they are by Saxon Shoes.
MALL FEEDBACK
Short Pump Town Center’s mall management office is located on the second level/Main Plaza, in between Great Steak and LACES
You can submit feedback about Short Pump Town Center to shortpumpadmin@ggp.com.