Assistant Store Manager, Operations at Crate & Barrel

Contact:
Tanya Johnson
Phone number +1-804-364-0820

Job Opportunity at Crate & Barrel in Short Pump Town Center

Full Time
Posted Tue, Sep 28
Contact:
Tanya Johnson
Phone number +1-804-364-0820

What you'll do:

Leadership

  • In collaboration with the Store Manager, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
  • Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.

Job Knowledge

  • Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Manager on Duty (MOD).
  • Collaborate with Store Manager and other functional Assistant Store Managers during new season planning and execution.

Results Oriented

  • Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
  • Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.

Communication/Teamwork

  • Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.

What you'll bring:

  • 2+ years customer service or retail leadership experience
  • High school diploma/GED or equivalent, Associate degree or equivalent preferred
  • Strong communication, interpersonal, and problem solving skills
  • Strong delegation skills in support of execution and driving results
  • Proven ability to build a culture focused on success and teamwork